Privacy Policy

Introduction

Operate Technologies, Inc. (“Operate,” “we,” “us,” or “our”) operates Operate AI Cloud Services, a cloud-based platform for property and facility service providers through integrated mobile, web, and API-enabled tools (collectively, the “Service”).

This Privacy Policy explains how we collect, use, and share your information when you use the , and what choices you have regarding that information. By downloading or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

Information We Collect

We collect several types of information to provide and improve our services:

Information You Provide Directly

• Account information: name, email, phone, profile photo (if provided), location (if allowed), employer, employer address, position/title, and task assignments.
• Customer information: property name, address, and property contacts (name, email, phone); these are user-generated properties that have been or are being serviced by the service provider.
• Service information: user-generated property asset or service ticket information (including specific notes and history) with locations, photos, videos, audio, text, or files that you upload or create in the Service.
• Communications: messages you send to us for support, feedback, or inquiries.

Information Collected Automatically

• Device and usage data: including device model, IMEI (where permitted), operating system, app version, access logs, and crash reports.
• Analytics data: performance and usage analytics, such as how users navigate and use features within the Service.

Location Data

If you enable location permissions, the Service may collect approximate or precise location data (depending on your settings) to automatically identify entry and exit of property parcels and to accurately reflect the position of properties, assets, and services. You can change your location permissions anytime through your device settings.

Camera and Microphone Access

If you grant permission, the Service may access:

• Camera: to capture photos and videos related to the services.
• Microphone: to allow you to record voice memos related to the services.

We only access this data while you are using these features and do not record or store content without your explicit action.

Information from Third Parties

We may receive limited information from:

• Providers such as Apple for aggregate usage statistics.
• Analytics or crash-reporting providers to help improve app stability and performance.

How We Use Your Information

We use your information to:

• Provide and maintain the Service;
• Capture, coordinate, and track issues, enhancements, highlights, assets, notes and service requests, and otherwise enable Service features;
• Communicate updates and deliver reports to customers and other stakeholders;
• Authenticate and authorize users;
• Improve the solution’s functionality and user experience; and
• Monitor performance, fix bugs, and analyze trends.

Sharing Your Information

We do not sell or rent your personal data. We may share information only with:

• Service providers who help us operate the Service (hosting, analytics, or support), which may include companies providing artificial intelligence models;
• Legal authorities if required by law or to protect rights and safety;
• Business successors, in the event of a merger, sale, or transfer of assets.

All service providers commit to confidentiality and data protection obligations.

Data Retention

We retain your information only as long as needed for the purposes described in this Privacy Policy or as required by law. You may request deletion of your personal data at any time by contacting us via the email listed at the end of this Policy.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information;
• Object to or restrict certain processing activities;
• Withdraw consent (for example, disabling location or camera access);
• Request a copy of your data in a portable format.

If applicable, to exercise these rights, contact us via the email listed at the end of this Policy.

Security

We use reasonable technical and organizational measures to safeguard your personal information. For more information on such controls, contact us via the email listed at the end of this Policy.

AI and Automated Data Processing

The Service may use artificial intelligence (AI) or other automated systems to process certain types of data in order to provide or improve functionality. Examples include:

• Content analysis: AI models may analyze photos, videos, or text that you upload to detect objects, improve search accuracy, suggest tags, or autofill certain forms within the Service.
• Personalization: AI may recommend features or content based on your app usage patterns.
• Performance and moderation: Automated systems may help identify errors, inappropriate content, or spam.

When AI processes your information:

• Processing is performed in accordance with this Privacy Policy and applicable data protection laws;
• We do not use AI to make decisions that have legal or other material impact beyond the scope of the services;
• Where required by law, we will obtain your consent before processing personal data with AI tools.

We do not sell or share data with AI providers for their independent model training or unrelated purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version in the Service and update the “Last Updated” date above.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

privacy@operate.ai

Operate Technologies, Inc.
54 Rainey Street, #722
Austin, TX 78701